Returns

There are 2 different types of returns, faulty goods and incorrectly ordered goods.

If you order incorrect goods we are happy to take them back with just a few conditions:

1. Please login to your customer account and place a returns request to obtain a Return Authorisation Number. Returned goods cannot be accepted without a Speedy Ink Return Authorisation Number.

2. Incorrectly ordered goods must be returned in original packaging which is still intact. We cannot accept any incorrectly ordered goods which have been opened or if the packaging is damaged or defaced in any way. Before opening the package please check that goods are suitable for the purpose they were purchased for. (For example, check the package of a cartridge to make sure the cartridge fits your printer.) If you are not at all sure feel free to contact us as sometimes certain cartridges are compatible with several different brands of machine.

3. When returning incorrectly ordered goods please pack them in another box so that the original packaging will not be damaged by stickers, courier handling etc.

4. It is your responsibility to pay the freight charges to the Speedy Ink warehouse. It is the customers responsibility to ensure they have a proof of delivery for goods returned to us. Goods that are shipped freight on or receiver to pay will be rejected at goods inwards in our warehouse, leaving the courier responsible.

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